Reservations
After receiving your request for a reservation, we will confirm your Apartment availability and provide you with details on how to proceed with payment of the deposit. You should confirm your acceptance of our offer by email or letter.
Payment
A non-refundable deposit of 1/3 of the total cost is required to confirm your reservation. Your booking will be confirmed as soon as payment is received. The remainder is payable 6 weeks before your arrival date. Please note that you will not receive any statements or reminders; if the balance is not received on the due date, we reserve the right to cancel your booking and make the dates available to others, and if this happens, your deposit will be non-refundable.
Rental Period
The rental period is based on the number of nights spent in the accommodation. Access to the property will be from 14.00 hours on the day of arrival and from 12.00 noon on the day of departure.
Cancellation By Client
WE STRONGLY RECOMMEND THAT YOU HAVE TRAVEL INSURANCE THAT COVERS CANCELLATIONS. If you need to cancel your reservation after you have paid the full amount, we will make the dates available again and if we manage to re-sell the property we will refund 60% to you. ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING OR BY E-MAIL.
Cancellation by thatpaphosapartment.co.uk
We reserve the right to cancel any reservation if faced with 'Force Majeure' (ie unusual and unforeseeable circumstances beyond our control) the consequences of which we could not avoid. These include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. If we make such a cancellation, we will do our best to refund all monies paid in respect of the Clients reservation. It sometimes, if rarely, occurs that other situations arise, equally beyond our control; these include but are not limited to failure of equipment, loss of water supply, electricity or access etc. This applies only in the case of problems as an individual property and does not apply for instance to an area wide loss of electrical or water supply.
Travel Documents
You are responsible for ensuring that you are in possession of all necessary travel documents and that they are valid. You are responsible for any disruption in your own travel arrangements.
Security
It is your responsibility to ensure that your passport, travel documents and money is put in a safe place in the property, and the property is locked when you vacate it.
Complaints
If you have a complaint during your stay, you must inform us on (44) 01452 780083 and we will do our best to resolve the problem straight away.